Returns & Refunds Policy
We strive to ensure the satisfaction of our customers with every purchase from Vitasnap.coluk. If you are not entirely satisfied with your purchase, we're here to help.
1. Conditions for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it.
Items must be in the original packaging. Returns are generally accepted within 28 days from the date of purchase.
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2. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
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3. Process for Initiating Returns
To initiate a return, please contact our customer service team at vitasnapuk@gmail.com.
Provide your order number, details of the item you wish to return, and the reason for the return.
Our customer service team will guide you through the return process, including any necessary shipping instructions.
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4. Exclusions
Returns that do not meet our policy will not be accepted.
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5. Shipping Costs
Customers are responsible for paying the shipping costs for returning items. Shipping costs are
non-refundable.
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6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance.
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7. Changes to Refund and Return Policy
Vitasnap Ltd reserves the right to update this refund and return policy. Users will be informed of any significant changes.